Enabling 2FA is the single most important step you can take to secure your cricex net account. With it active, no one can access your account without the mobile verification code — even if they know your password.
Step-by-step setup guide:
Log in and click the profile icon in the top right corner.
Select "Account Settings" or "Security" from the menu.
Find the "Two-Factor Authentication" or "2FA" option and press the "Enable" button.
A 6-digit code will be sent to your registered mobile number — enter it within the allotted time (typically 5 minutes) to confirm.
Once 2FA is successfully enabled, every subsequent login will prompt a one-time OTP to your mobile — you'll need to enter it to gain access.
To disable 2FA, you can do so from the same settings page — though keeping it enabled is strongly recommended for your security. If your mobile number changes, contact support so 2FA can be linked to your new number.
Yes, cricex net has a dedicated mobile app that can be installed directly on Android devices. Because Google Play Store has different rules for betting apps, the APK file needs to be downloaded directly from the site.
Steps to install on Android:
On your phone, go to "Settings" → "Security" → enable "Install from unknown sources" (you only need to do this once, before installation).
Log in to the main cricex net site and go to the "Mobile App" or "Download" section.
Tap the Download Android APK button — the file will be saved to your downloads folder.
Tap the downloaded APK file to install it. Once complete, the cricex net icon will appear on your home screen.
For iOS users: iPhone or iPad users can open cricex net in Safari and use the "Add to Home Screen" option to create a web app shortcut — it feels just like a native app. Whether you play via the app or the browser, all features are available either way.
Forgetting your password happens to everyone. Resetting it on cricex net is straightforward and usually takes less than 5 minutes.
Steps to reset your password:
On the login page Go to the login page and click the "Forgot Password?" link below or beside the password field.
Enter the mobile number or email address you used during registration.
A 6-digit code will be sent to that mobile number or email address — the code is valid for 10 minutes.
Enter the code in the designated field and set a new password. Your password must be at least 8 characters long.
Once your new password is saved, you can log in immediately.
If you don't receive the code on your mobile, wait a few minutes — network delays can sometimes slow things down. If it still doesn't arrive, use the "Resend" option. If you no longer have access to your registered mobile number or email, reach out to support@cricexnet.net — your identity will be verified and your account recovered.
Cricex net has clear rules for matches that are cancelled or abandoned mid-play. The general policy is: if a match is stopped before a specified portion of it has been completed, your stake will be refunded.
For cricket:
For pre-match bets on an ODI, if either team faces fewer than 20 overs, most markets are voided and stakes are returned. For T20 matches, this threshold is generally 5 overs. Live betting rules may differ before and after an interruption.
For football:
If at least a set amount of play (usually 75 minutes or more) has occurred within 90 minutes, the match is considered complete and bets are settled according to the result. If the match is abandoned before that threshold, bets are void and your stake is returned.
Important: If a single bet covers multiple events (an accumulator or multiple), any cancelled event is removed and the remaining selections are recalculated. To learn the rules for specific markets, Betting Page or Terms & Conditions see here.
A cricex net account can get locked for several reasons — repeated incorrect password attempts, detection of unusual login activity, pending KYC verification, or security-related concerns.
Standard lock (due to multiple incorrect password attempts): Your account will usually unlock automatically after 30 minutes. Wait out that period, then log back in with the correct password or by completing a password reset.
Security-related lock:
Email support@cricexnet.net or reach us via live chat.
Verify your identity using your full name, registered mobile number, and date of birth.
You may be required to submit a photo of your national ID card for verification purposes.
Once the support team completes verification, your account will be reactivated — typically within 12–24 hours.
If closed due to self-exclusion: Cannot be opened before the scheduled time. For more details, Responsible Gaming page see here.
Cricex net customer support is active seven days a week, 24 hours a day — even at 3 in the morning, someone is on hand ready to help. Support is fully available in Bengali.
Contact channels:
Live Chat — The fastest option. Click the chat bubble icon in the bottom right corner of the site or app. An agent typically connects within 2–5 minutes.
Email — Email us at support@cricexnet.net. For complex issues, KYC matters, or account recovery, email is the best channel. You can typically expect a reply within 3–6 hours.
Help Center — Help Center page Detailed guides and tutorials are available — you'll find solutions to many common issues without needing to contact support.
When contacting support, providing your registered mobile number and a description of the issue upfront will speed up the resolution. Please note — the support team will never ask for your password or OTP.
The cricex net VIP program is designed specifically for regular and high-level bettors. It's a multi-tier rewards system — the more active you are, the higher you climb, and the better the benefits get.
VIP Tiers & Benefits Overview:
Silver — You'll receive an automatic invitation once you start betting regularly. Benefits include monthly reload bonuses, faster withdrawal processing, and exclusive match alerts.
Gold — Higher withdrawal limits, a dedicated account manager, and early access to exclusive pre-match analysis.
Platinum — The highest tier. Customised bonus offers, priority support, special betting advantages for high-value events, and High Roller Privileges।
VIP status is earned through consistent betting activity — your total betting volume over a specific period and overall account activity are both taken into account. VIP invitations are usually sent via email or SMS. You can check your current tier and how much more is needed to reach the next level directly from your dashboard.